Shipping policy

Shipping Costs

• We charge no shipping and handling fee. Free shipping is included.
  

Transit Time

Generally, we deliver orders within 14-17 days.

Dispatch Time

Orders are usually dispatched within 3 business days of payment of the order

Our logistics company operates on Monday - Saturday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Items Out Of Stock

If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.

Process for parcel damaged in-transit

We will process a replacement as soon as the courier has completed their investigation into the claim.

Process for parcel lost in transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

Customer service

For all customer service enquiries, please email us at info@kidology.asia